Refund & Cancellation policy
Refunds will be made within the guidelines stated below directly to your card within 14 days if you used your card to make payment, or cash refunds if cash was used to purchase good or services.
Class:-Give at least 48 hours’ notice if you need to cancel a pre-arrange class. If agreed cancellation notice is given no cancellation charge will be made and the class credit will be carried forward to next class or a replacement class will be provided as availability allows. If not you will lose the right to claim back monies for the missed class and will lose that class.
Soul-POLE Course all levels:- At time of booking a eight week course an option to pay half cost or full cost of course will be given to secure class times and dates. When taking the option to pay course fee in 2 payments you are committing to make final payment which will be taken of your chosen card within four weeks of your first payment. If you need to cancel a class the same 48 hour policy as detailed in class applies.
Refunds and cancellation Policy: – If for any reason you cannot attended or complete your pre-booked eight week course or any short courses provided by Soul-POLE two weeks’ notice before the start date of the course will need to be given and a refund for 50% of the course fee will be given. However if the eight week course has started no refund will be given. Gift vouchers are refundable if refund is requested by e-mail within the 7 day cooling off period. Gift Voucher valid for six months after purchase date. 50% of cost of party will be refunded as long as there is two weeks’ notice given for cancellation any less and full cost is not refundable, this does not include the deposit for 6 people this is non-refundable. Pay As You Go, Zumba, pole circuits, core-conditioning, open studio, back to basics, private group and any other drop in classes sessions are paid for one week in advance you may arrange an alternative day for the class if you give 48 hour notice to cancel if you do not cancel and don’t show then you lose your class credit.
Membership’s cancelations:-Full monthly payment members: Termination by you: you may terminate this agreement in the following circumstances: (a) you can give notice to terminate at any point during the commitment Period but this cannot end your membership before the end of the commitment period. (b)You may terminate your membership by giving one full calendar month written notice; so that your membership will terminate at the end of the following calendar month after given notice was given. (c) Cancelling your Direct Debit or Card Payment instruction for payment of fees is not sufficient. (d)Members must give at least 48 hour notice to cancel classes they have booked onto; they must notify Soul-POLE by logging onto their system and cancelling their place on scheduled class. If member proceeds to not show up to classes 3 times in any one given month than their ability to book classes will be withheld for the period of 1 month.
Non Pole Purchases:- Items bought at the shop non-pole items will be subject to suppliers T&C, Soul-POLE will replace any faulty items within 3 weeks subject to availability or a full refund will be given.
Monthly ordering: – Items ordered through Soul-POLE studio on our monthly ordering will need to have deposit paid to secure order. By paying the deposit to order you are agreeing to payment of final full cost of item when it arrives at Soul-POLE or you will lose your deposit. Items that are not suitable due to size will be returned and re-ordered within 2weeks as a replacement to fore fill original order. If a suitable size or replacement item cannot be provided than your deposit will be fully refunded forthwith.
All purchase:- Refunds will be made on the receipt of the goods once the warranty claim is agreed. Proof of return (registered post or similar) should be retained as no refund or exchange can be made until the goods are received. the goods or their fitness for any purpose
For more details please look at our T&C page or email us any questions.
